Attention American retailers: Stop playing music in your stores

British retailer to stop playing music in major stores following customer feedback.

Marks & Spencer (M&S), the “UK’s biggest chain store,” is “scrapping its in-store playlists after ten years in a bid to revive its fortunes.”  They claim they aren’t cutting the music to save costs, but a version of this story in The Telegraph notes that “the chain stands to save tens of thousands of pounds a year as a result of turning off so-called ‘piped music.'”

This change wasn’t a spontaneous act of goodwill by M&S executives.  Rather, it appears to have been sparked by the anti-noise group Pipedown, which “protested against piped music in M&S, and recently urged shoppers to convince the retailers’ new CEO, Steve Rowe to mute the muzac.”  Kudos Pipedown!

And for American retailers, consider that killing the music in your stores might please your customers and save you money as well.  Sounds like a win-win.

 

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