Tesco trialling a ‘quiet hour’ to help autistic customers do their shopping. Maya Oppenheim and Katie Forster, The Independent, write about Tesco’s pilot scheme, which it is trialing at one of its locations for six weeks on Saturday mornings. If the trial is successful, the quiet hour will be rolled out across Tesco stores nationwide. What will Tesco be doing to make the shopping experience more tolerable for autistic customers? “The trial includes a wide range of measures to improve the browsing and paying experience for autistic customers such as dimmed lights and quieter tannoys [loudspeaker systems].”
Tesco is the largest grocery chain in the UK, and it also has stores in 12 countries across Asia and Europe. If the pilot scheme is successful and Tesco implements a quiet hour on a larger scale, this could be a significant victory for autistic and noise sensitive people.
Link via @QuietEdinburgh.