The cost of noise disruptions

Photo credit: Cadeau Maestro from Pexels

by David M. Sykes, Vice Chair, The Quiet Coalition

Katherine Martinko, Treehugger, writes about how “blocking out the noise of the world” can make us more productive and creative.

Do you remember the Microsoft study on productivity and the cost of noise disruptions? I certainly do. Microsoft and several other big tech companies convened a meeting several years ago to discuss how to measure the productivity of knowledge workers. All the experts were there, led by some people from MIT.

I remember because they awarded my partner and me a contract to do further research (our original work had been for Apple Computer) on this subject and we presented it at a Human Factors and Ergonomics Society conference later.

Here’s the point in a single quote from the above article:

After being interrupted, it takes about 25 minutes to get back to the task you were working on, according to a Microsoft study. It can take even longer to get to a ‘flow state,’ alternatively called ‘deep work.’ These terms refer to the concentrated frame of mind you’re in when immersed in a task and time just seems to fly. It’s also when you do your best work.

What more do we need to know? The relentless shift toward open landscape offices has been underway for decades—because it reduces the cost of corporate office space. Basically, take away walls and doors and even cubicles and you can reduce the space-per-person well below 200 sq ft., resulting in huge savings and greater “flexibility.” But in the end, many people now work in essentially raw, unfinished, factory-like spaces with concrete floors, temporary tables, and virtually no privacy—and that, we are told, is supposed to result in what they call “teamwork.”

We’ve written about the bane of open offices before, but the fact that Microsoft weighed in on the issue is significant. We agree with the author of the above piece that it’s important, if not essential, to find and hang onto your own “bliss station”—a place where distractions are removed and you’re at your most productive when you need to be.

In addition to serving as vice chair of the The Quiet Coalition, David Sykes chairs several professional organizations in acoustical science: The Healthcare Acoustics Project (HAP, a division of Quiet Communities Inc.), American National Standards Institute Committee S12, Workgroup 44, The Rothschild Foundation Task Force on Acoustics, and the FGI Acoustics Working Group—a partner of the American Hospital Association and the American Institute of Architects. He is lead author of “Sound & Vibration 2.0 (2012, Springer-Verlag), a contributor to the National Academy of Engineering report “Technology for a Quieter America,” and to the US-GSA publication “Sound Matters,” and co-founded the Laboratory for Advanced Research in Acoustics (LARA) at Rensselaer Polytechnic Institute. He recently retired from the board of directors of the American Tinnitus Association. A graduate of the University of California/Berkeley with graduate degrees from Cornell University, he is a frequent organizer of and speaker at professional conferences in the U.S., Europe, Asia, and the Middle East.

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