Tag Archive: people with hearing difficulties

How to make virtual meetings more accessible for the hearing impaired

Photo credit: Anna Shvets from Pexels

by Arline L. Bronzaft, Ph.D., Board of Directors, GrowNYC, and Co-founder, The Quiet Coalition

Virtual meetings have become the standard during the pandemic and participants have reported that at times it is difficult hearing others because their microphones are cutting in and out. But for the hearing impaired, virtual meetings are even more challenging because they often rely on reading lips to assist them in hearing what has been said and they find it more difficult to lip read during virtual meetings, according to this recent article.

Capital One has addressed the problem of hearing other participants in Zoom calls by employing a computer assisted real-time translation that enables all participants to read real time audio transcripts of what is being said at these meetings. One can readily find live transcription offers for Zoom on the internet. The post notes that many people working from home actually find it difficult to hear others during vitual meetings because of noises in their homes and, thus, the visual translation is proving beneficial for all people on these calls.

There are also other suggestions about how Zoom meetings can be made easier for people with hearing loss, e. g., sending out agendas for meetings ahead of time, sharing documents to be discussed before the meetings. Again, these suggestions will be appreciated by all the virtual meeting attendees.

I have found that generally making adjustments for people with disabilities, whether they be physical, auditory, or visual, usually benefits a larger body of individuals. For example, lowering the step on buses for individuals who cannot climb up the higher step, e. g. elderly individual, person with a cane, is also helpful to the mother who is entering the bus with her three-year old or the individual who is carrying heavy packages. And lowering the decibel level of music in restaurants not only benefits individuals with hearing deficits but is generally welcomed by all diners who find it easier to converse in quieter environments.

Dr. Arline Bronzaft is a researcher, writer, and consultant on the adverse effects of noise on mental and physical health. She is co-author of “Why Noise Matters,” author of “Listen to the Raindrops” (children’s book illustrated by Steven Parton), and has written extensively about noise in books, encyclopedias, academic journals, and the popular press.  In addition, she is a Professor Emerita of the City University of New York and Board member of GrowNYC.