Tag Archive: quiet hour

Accommodation for autistic customers gaining steam in the UK

Photo Credit: Clive Darra

Tesco trialling a ‘quiet hour’ to help autistic customers do their shopping. Maya Oppenheim and Katie Forster, The Independent, write about Tesco’s pilot scheme, which it is trialing at one of its locations for six weeks on Saturday mornings. If the trial is successful, the quiet hour will be rolled out across Tesco stores nationwide.  What will Tesco be doing to make the shopping experience more tolerable for autistic customers? “The trial includes a wide range of measures to improve the browsing and paying experience for autistic customers such as dimmed lights and quieter tannoys [loudspeaker systems].”

Tesco is the largest grocery chain in the UK, and it also has stores in 12 countries across Asia and Europe. If the pilot scheme is successful and Tesco implements a quiet hour on a larger scale, this could be a significant victory for autistic and noise sensitive people.

Link via @QuietEdinburgh.

 

It looks like the campaign to provide noise-free shopping is progressing:

Scottish shopping center to introduce a quiet hour to make mall “more autism-friendly.”

In the UK, at least, business owners are beginning to understand that there is an underserved market that is eager for noise-free environments.  While efforts to address this market may be driven in part by compassion, there is no doubt that a robust response by the buying public will make quiet hours de rigueur.  Let’s hope the UK experience is profitable, because that may give incentive to U.S. businesses to design quieter spaces.

More of this, please:

UK Supermarket to Offer Quiet Hour for Customers Who Hate Noisy Supermarkets.

The UK Asda chain is trying out a quiet hour at one store in Manchester.  During this hour, escalators will be stopped and display TVs and music will be turned off.  According to store manager Simon Lea, “the sixty minutes of silence was aimed at autistic shoppers who struggle with loud noises – but the idea has also been welcomed by thousands of locals fed up with the constant racket in supermarkets.”

We hope this is a huge success and that Asda’s example encourages other businesses to follow suit.

Link via QuietEdinburgh.