Search Results for: quiet stores

Number of Results: 18

UK shops to offer “quiet support” to autistic customers

in a campaign titled the “Autism Hour.”  The Independent reports that “[t]he Autism Hour has been organized by the National Autistic Society to help draw attention to the difficulties that people with autism can face in noisy environments.” Autistic children often have difficulty dealing with loud spaces and when confronted with a noisy environment, they may go into a “meltdown.” To make shopping easier for them and their parents, beginning in the first week of October, “businesses will turn down music, reduce tannoy (loudspeaker) announcements and dim lights to help create a calming and less daunting environment.” Many major retailers have already signed up to participate, including Toys R Us.

Kudos to the National Autistic Society for getting major retailers on board this initiative. UK residents have been working on getting retailers to agree to trial a “quiet hour” program for some years, and some retailers agreed. With the launch of the Autism Hour campaign, one hopes that quiet accommodation is now a regular feature of retail stores in the UK. Meanwhile, Toys R Us has taken the lead in offering accommodation for autistic customers in the U.S., by simply modeling their U.S. program after their UK experience. Thanks to the persistence from those who need or prefer a quieter shopping experience, the U.S. is poised to catch up with the UK and offer accommodation for those who cannot tolerate noisy environments.

Looking for a quiet restaurant? Wall St. values this “quiet” chain at $7.5 billion

Photo credit: Mike Mozart CC by 2.0

By David Sykes, Vice-chair, The Quiet Coalition

Yearn for a quiet spot to dine where you can chat (or read) without clamour? If that seems hopeless in America’s noisy restaurants don’t give up—change is on the way.

It’s true that for decades restaurants in America have gotten louder and more cacophonous on purpose. Why? Restaurateurs and their designers say data show that profits climb when noise levels are high because their patrons are:

  1. attracted by the “buzz,”
  2. drink more alcohol,
  3. consume more food faster, and
  4. leave quickly, allowing more patrons to sit down and repeat the process.

True or not, those crowded, noisy eateries are designed to be that way. The good news is that, just as easily, they can be designed to be quiet. The bad news is that so many restaurateurs still don’t understand that the racket drives away large groups of potential patrons, and also alienates restaurant reviewers, some of whom now even carry sound level meters.

Is there such a thing as a successful quiet restaurant chain? One that profits from allowing patrons to converse with each other or read a book, or put a laptop on the table and work quietly–even at peak dining hours? Amazingly, yes. It’s one that already has 2000 stores, is the hottest “fast-casual” chain in America, and is growing faster than Starbucks. The name? Panera. Panera’s stores don’t pretend to be fashionable bistros nor do they serve alcohol. But the food is healthy, natural, fresh, and tasty and the atmosphere is definitely—and, according to acoustics experts, very consciously—designed to provide a haven where people can enjoy quiet conversations and each other without cacophony.

Quiet dining matters to lots of us—more folks than you might imagine. In fact, about 20% of people in their 20s suffer from hearing disorders (which can include hypersensitivities to noise with names like tinnitus, hyperacusis, and misophonia, conditions that make it impossible for them to enjoy restaurants or clubs). And about 50% of people in their 60s and an extraordinary 90% of people in their 80s suffer from an inability to understand speech when background noise levels are elevated. These are not “fringe” groups. Collectively, there are 40 million Americans who probably avoid dining in restaurants because they literally can’t stand the noise.

Do restaurant owners understand that? If they did, they might create quiet sections to broaden their market appeal. Many apparently do not. For those who do, the market opportunity may be considerable.

It just could be that “quiet dining” is the next trend.  For customers looking for quiet, the prospects are mouth-watering.

If you’d like to know how to make a restaurant quieter, check out: Why Acoustics are Important in Restaurant Design and Restaurant Acoustics: Restaurant Noise Reduction by Audimute.

David Sykes chairs/co-chairs four national professional groups in acoustical science: The Acoustics Research Council, ANSI S12 WG44, The Rothschild Foundation Task Force on Acoustics, and the FGI Acoustics Working Group. He is also a board member of the American Tinnitus Association, co-founder of the Laboratory for Advanced Research in Acoustics (LARA) at Rensselaer Polytechnic Institute, lead author of “Sound & Vibration 2.0 (2012, Springer-Verlag), and a contributor to “Technology for a Quieter America” (2011, National Academy of Engineering). A graduate of the University of California/Berkeley with graduate degrees from Cornell University, he is a frequent organizer of and speaker at professional conferences in the U.S., Europe, Asia and the Middle East.

Originally posted at The Quiet Coalition.

Quiet City Map: Manhattan℠

We are happy to announce the launch of our sister site, Quiet City Map.   Quiet City Map is home to Quiet City Map: Manhattan℠, a map-based guide to places through out Manhattan where the sound levels are reliably comfortable (and, sadly, some places that are best avoided).  The map provides ratings for restaurants, bars, coffee shops, public spaces (e.g., parks, squares, and privately owned public spaces (POPs)), museums and retail stores according to sound level and sound quality.   Quiet City Map will host both the map and individual reviews for each map entry.  We hope that you find Quiet City Map: Manhattan℠ a useful guide as you navigate the city.


Are we placing people with hearing loss at the heart of the design process?

by Daniel Fink, MD, Chair, The Quiet Coalition

That’s the question asked in this report from the UK publication Planning & Building Control Today.

And the answer? In a word, “No.”

The needs of those with auditory disorders–hearing loss, tinnitus, and hyperacusis–and other conditions such as dementia, autism, attention disorders, and neurocognitive disorders, are not considered in most building projects.

Acoustic consultants are only called in afterwards, when a problem becomes apparent, if at all.

In the U.S., the Facilities Guidance Institute does provide some criteria for acoustic issues in health care facilities but much more needs to be done, in restaurants, malls, retail stores, and transportation hubs, for those with auditory and other problems affected by ambient noise.

Dr. Daniel Fink is a leading noise activist based in the Los Angeles area. He serves on the board of the American Tinnitus Association, is the interim chair of Quiet Communities’s Health Advisory Council, and is the founding chair of The Quiet Coalition, an organization of science, health, and legal professionals concerned about the impacts of noise on health, environment, learning, productivity, and quality of life in America.

Groundbreaking research proves restaurants are too noisy

by Daniel Fink, MD, Chair, The Quiet Coalition

New York based researcher Greg Scott presented a groundbreaking study Tuesday, December 5th, at the 174th meeting of the Acoustical Society of America in New Orleans, Louisiana. Mr. Scott reported actual decibel measurements, obtained using the free IOS SoundPrint app he developed, on almost 2,000 restaurants and bars in New York City. The average sound level was 78 A-weighted decibels (dBA) in restaurants, and 81 dBA in bars.

Even people with normal hearing can’t understand speech if the ambient noise is above 75 dBA, which is also the auditory injury threshold (the noise level at which hearing damage begins). People with moderate hearing loss–25-40 dB decrement in hearing–need ambient noise lower than 60 dBA to be able to understand speech.

The SoundPrint app is easy to use and can help find quieter restaurants and the rare quiet bar. But it is clear to me–as I stated in my own talk, which preceded Greg’s–that high ambient noise in restaurants and retail stores is a disability rights issue for people with hearing loss, tinnitus, and hyperacusis. The Americans with Disabilities Act (ADA) guarantees people with disabilities the full and equal enjoyment of places of public accommodation, which are basically any facility open to the public. If one can’t hear in a noisy place, one’s ADA rights are being violated. It is likely that legal action will be required to make these places quieter.

Dr. Daniel Fink is a leading noise activist based in the Los Angeles area. He serves on the board of the American Tinnitus Association, is the interim chair of Quiet Communities’s Health Advisory Council, and is the founding chair of The Quiet Coalition, an organization of science, health, and legal professionals concerned about the impacts of noise on health, environment, learning, productivity, and quality of life in America.

Want better sleep? Bose® has you covered

Bose® noise-masking sleepbuds™

by David M Sykes, Vice Chair, The Quiet Coalition

This CNET review is a intriguing article about Bose’s quest to tap into the auditory health and better sleep market.

PSAPs, or personal sound amplification products, is a term brought to public attention in 2015 by the White House President’s Council of Advisors on Science and Technology followed by a report from the National Academy of Medicine last October. PSAPs are an emerging class of products that are also called hearables (think wireless earbuds with extra features) that we’ve been following for the past couple of years.

PSAPs are interesting because they represent a host of tech innovations and innovative young tech companies that promises to disrupt the traditional hearing-aid industry that has been dominated for decades by a hegemonic group of risk-averse manufacturers known as the “Big Six,” a market that is carefully regulated by the FDA. The result of decades of regulation and dominance by a handful of companies is that traditional hearing aids are both absurdly expensive, and also not particularly innovative. No surprise there.

But a couple of months ago, the emerging market for PSAPs blew wide open thanks to bi-partisan legislation (the Over-The-Counter Hearing Aid Act, co-sponsored by Senators Warren and Grassley) which exempts PSAPs from regulation. And that means three things:
1. Now you can buy PSAPs directly from the manufacturers or at CVS/Walgreens etc. (“over the counter”) without a prescription and you don’t have to pay an audiologist to fit them;
2. PSAPs cost a fraction of what a pair of traditional hearing aids costs (PSAPs may cost you $150 to $400, but compare that to $4,000 to $10,000 for conventional hearing aids); and
3. Two dozen hungry, young start-ups funded through crowd-sourcing or by venture capital professionals are charging into this market.

So If you, like me, like to watch a tech-race unfold, then get out your binoculars and join the crowd at this track because its an exciting race in a market that has been moribund and over-regulated for decades.

Watching this restless bunch of young PSAP startups and their colorful jockeys (I mean their CEOs), and eyeing them very carefully, are a small but high-powered group of suits you’ll recognize from consumer electronics: Apple, Sony, Phillips, Bose, et al. Why? Because these are the big guys who are already in the ear business–they sell earbuds and headphones, among other things and wireless hearables is a potentially important new market. The ear is their turf. So if they can grab a piece of the de-regulating market for wireless hearing-assistive devices that’s a great business opportunity, right? After all, 48 million Americans are hearing-impaired so this is potentially a big niche market, and who knows how many Americans are sleep-deprived?

But what about Bose?

Bose—an intensely private, even secretive consumer electronics company headquartered on top of a small mountain near Boston—is the first of these big consumer electronics players to make a move in the PSAP race. Bose’s founder, Amar Bose, died a couple of years ago, but he was a singular, legendary force in consumer electronics and seemed to be the fountain from whom all of the company’s products poured. With his death, ownership of the company was turned over to Amar Bose’s alma mater, MIT (yes, MIT controls the majority stake but has no say in management). But can the company still innovate now that it founder and chief idea-guy is gone?

One approach to innovation is through acquisition. So last year, Bose acquired the San Diego-based startup Hush and recently announced the release of a new Bose-branded product based on the work done by three engineer-entrepreneurs who founded Hush not too long ago. If you’ve been watching this emerging market, you probably noticed that only last week, the self-declared front-runner in PSAPs/hearables a product called “Here One” from the company Doppler Labs, ran out of juice and went out of business. Why? They burned through $50 million trying to win this horse race, but then ran out of money and couldn’t get Apple or Sony or any of the rest of the big guys to pony up and buy them out. Sometimes that happens to front-runners and it’s too bad, but it clears the way for others to emerge. And Bose wants to be one of the next group as these horses round the first corner.

Now Bose, in addition to being intensely secretive, has also always done things differently. And they’re certainly going after this emerging PSAP/hearables market from some intriguing angles. For instance, they recently have launched a crowdfuning campaign for their new Bose® noise-masking sleepbuds™. Another example is their newly announced Hearphones for people who need help understanding speech in noisy environments. Both of these products indicate that Bose is probing the now-deregulated “hearing health market”—a big departure from their traditional focus on consumer electronics. Perhaps they think 48 million Americans is a viable niche market where they can beat Apple, Sony, Phillips and the Big Six hearing aid companies by getting out of the gate faster. Who knows? Bose has succeeded by focusing on niches ignored by others and they’ve got their own retail stores, so keep your eyes on them.

It’s a race. And some of us are watching closely to see what happens. If you placed a bet on Here One and lost, then just swallow hard and keep your eyes on the race. It’s only just begun.

In addition to serving as vice chair of the The Quiet Coalition, David Sykes chairs several professional organizations in acoustical science: The Acoustics Research Council, American National Standards Institute Committee S12, Workgroup 44, The Rothschild Foundation Task Force on Acoustics, and the FGI Acoustics Working Group—a partner of the American Hospital Association. He is the lead author of “Sound & Vibration 2.0 (2012, Springer-Verlag), a contributor to the National Academy of Engineering report “Technology for a Quieter America,” and to the US-GSA guidance “Sound Matters”, and co-founded the Laboratory for Advanced Research in Acoustics (LARA) at Rensselaer Polytechnic Institute. He recently retired from the board of directors of the American Tinnitus Association. A graduate of the University of California/Berkeley with graduate degrees from Cornell University, he is a frequent organizer of and speaker at professional conferences in the U.S., Europe, Asia, and the Middle East.

Coping with hearing loss and noisy restaurants is not a game

by Daniel Fink, MD, Chair, The Quiet Coalition

This report from CNN discusses a novel strategy to help people with hearing loss understand speech: a game to train the brain to process speech better.

This is a widely known but poorly understood problem–sometimes called the “Speech in Noise problem”–with people with hearing loss, but it can also affect people with normal or adequate hearing as tested by standard hearing tests (“pure tone audiometry”) who nonetheless can have problems understanding speech.

The problem is worse for those with hearing aids, which is probably why up to 40% of people with hearing aids don’t use them–they just don’t help understand speech in everyday situations. As hearing loss blogger Shari Eberts has written, hearing aids just are not like eyeglasses.

Some research supports a central cause for this, i.e., deficiencies in brain processing of auditory signals as people age. Other research puts the problem in the periphery, i.e., the ear. And the research on hidden hearing loss puts the problem in between, in the nerves connecting the ear to the brain. Most likely the explanation involves all three.

Even though the computer game reported in this story may eventually help people who struggle to understand speech, dealing with hearing loss and noisy restaurants isn’t a game.

The real answer isn’t brain training. It’s quieter restaurants, stores, and other public places.

Quieter indoor places will not only help those who already have hearing loss understand speech, they will prevent hearing loss in those still with good hearing.

Dr. Daniel Fink is a leading noise activist based in the Los Angeles area. He serves on the board of the American Tinnitus Association, is the interim chair of Quiet Communities’s Health Advisory Council, and is the founding chair of The Quiet Coalition, an organization of science, health, and legal professionals concerned about the impacts of noise on health, environment, learning, productivity, and quality of life in America.

Really, Target?


Dance party in Aisle 3!     Photo credit: Mike Mozart licensed under CC BY 2.0

Target flips on the background music,” reads the headline in a story by Martin Moylan, Minnesota Public Radio. Moylan writes that megachain Target never played music in their stores before a recent decision to join the retail herd. Why no music previously? Because the powers that be thought music was a distraction (yes it is). But that’s about to change as Target has recently “changed its tune” in a misguided attempt to “revive flagging sales and keep shoppers in the aisles longer.” Asks Moylan, “[w]ill shoppers turn up the volume?”

What? How in the world will playing an endless loop of bad pop music increase sales? Yes, we know, some marketing survey says so and the Chief Brand Evangelist at Ridiculous Design Agency claims something or another. We’ve heard this all before. But we’re talking about introducing music at Target, not H&M or wherever it is that kids like to shop. This move seems particularly knuckleheaded when you consider that some obviously more thoughtful retailers are reining in the added noise in an effort to help customers with autism.

So really, Target, please reconsider. Because we are willing to bet real money that no one expects–or wants–a discotheque in the laundry detergent aisle.

Link via Greg, founder of the Soundprint app, the “Yelp for Noise!”

Why is New York City so noisy?

Winnie Hu, The New York Times, writes about the number one complaint in the city, noise, in, “New York Becomes the City That Never Shuts Up.” And we discover that the short answer to the question as to why the city is so noisy may be this: New York City needs more noise enforcers.

Hu interviews Richard T. McIntosh, a long-time resident of the Upper East Side who complains that he “has never heard such a racket outside his window.” Hu writes:

New York City has never been kind to human ears, from its screeching subways and honking taxis to wailing police sirens. But even at its loudest, there were always relatively tranquil pockets like the Upper East Side that offered some relief from the day-to-day cacophony of the big city. Those pockets are vanishing.

Construction is a huge factor in the increase in noise, but residents can’t escape outdoor noise by ducking into noisy city restaurants, gyms, and stores. And noise complaints have increased even after the city adopted an overhauled noise code in 2007. So what can be done? Hu writes that city councilman Ben Kallos, who represents the Upper East Side, “has made curbing noise one of his top priorities,” adding that “[h]e and Costa Constantinides, a councilman from Queens, are proposing legislation that targets some of the most grating sounds by requiring city noise inspectors to respond within two hours when possible to catch noisemakers in the act.”

Hu reports that while “the Police Department handles the vast majority of noise complaints, inspectors with the Department of Environmental Protection also investigate mechanical sources and environmental noise, including after-hours construction, air-conditioners and ventilation equipment, alarms and even barking dogs.” So how many inspectors does the Department of Environmental Protection have? Only 54 for a city of over 8 million residents. Apparently 8 more inspectors are going to be hired this year, bringing the total number of inspectors for all five boroughs to meager 62. And the response time is equally appalling. Hu reports that median response for police officers was 152 minutes, but the median response “for noise inspectors was four days in 2016.”

With construction noise before and after hours being the top complaint in every borough except for Staten Island, it’s unreasonable to expect noise violators to change their behavior when an inspector may show up four days after a noise complaint is filed. Indeed, a recent audit of New York City noise complaints by New York State Comptroller Thomas P. DiNapoli found that bars and nightclubs with “hundreds of complaints lodged against them faced little or no repercussions.”

City councilman Kallos believes that increasing the number of noise inspectors “would not only deter noise but also result in more violations and fines that would offset the cost of the legislation.” Kallos adds that “[i]t is time for the city to hire as many noise inspectors as it takes to respond to complaints when they happen.” We agree. We also agree with Dr. Arline Bronzaft, Chair of Noise Committee for Grow NYC, who notes that “with eight inspectors being hired soon, apparently we do not need legislation to hire inspectors, we just need the money for increased hires to be added to the budget NOW.”

If you live in New York City and want to see Kallos’ and Constantinides’ proposed legislation move forward, contact your city council person and ask him or her to sign on. While you’re at it, ask your councilperson what his or her answer is to New York City’s noise problem. Not sure who represents you in the city council? Click here to find out.  If you reach out to your councilperson’s office, please report back and tell us how they responded in the comments.

And Dr. Daniel Fink, Chair of The Quiet Coalition, weighs in with a letter to the editor of the New York Times.

Tired of background music in public spaces? Want to make it stop?

Photo credit: Andypiper licensed under CC BY 2.0

Introducing Quiet Ann Arbor! Finally, the U.S. has a local chapter of Pipedown, a UK organization that campaigns “for freedom from piped music” (i.e., ubiquitous background music) in “pubs, restaurants and hotels; in the plane, train or bus; down the phone; ruining decent television programmes; adding to the overall levels of noise pollution in public places.”

The Ann Arbor organization has just been formed, and the website is a work in progress, but it’s a start. If you live in Ann Arbor and want the piped in music to stop, contact them by clicking this link. Their mission is simple: to promote the benefits of silence and encourage noise moderation in public. Live in the U.S. but not in Ann Arbor? Contact Pipedown to start your own chapter.

Hear, hear!

And for those who think fighting public noise is ridiculous or not worth one’s time, we note that Pipedown scored a big victory last year when it got Marks & Spencer, the UK’s biggest chain store, to turn off the piped music in their stores.

Good luck, Quiet Ann Arbor!